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2114 NW 40th Ter., Suite B-4, Gainesville, FL 32605

Remote Assistance

Do you need a quick solution to a technical problem?

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:
Call Us!

A member of our support team will talk with you first to determine the nature of the problem.

How It Works:

Step 1:
Once on the phone, you will be directed back to this page after your support representative provides you with a unique connection code.
You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2:
You are prompted to download a small virus-free plug-in.

Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:
You are in full control of your computer at all times.
You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.