Epic IT Solutions

Live Remote Assistance

Live Remote AssistanceDo you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem.

How It Works:

Step 1:
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2:
You are prompted to download a small virus-free plug-in.

Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.